Considering trying out Chewy? With more and more people turning to online pet stores, it’s important to figure out if Chewy is trustworthy. Find out the facts about this well-known pet store. Make sure you make a smart choice!
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Quick facts: Is Chewy Legit
- ✅Chewy’s 2017 sales grew 68% to $3.5 billion (Source: Fortune Magazine)
- ✅Chewy was the fastest-growing e-commerce company in the world in 2017 (Source: Fortune Magazine)
- ✅Chewy has the highest customer loyalty among online pet retailers (Source: Business Insider)
- ✅Chewy has the largest selection of pet food and supplies online (Source: Chewy.com)
- ✅Chewy offers online veterinary advice and prescriptions (Source: Chewy.com)
Introduction
Chewy – is it legit? That’s the question. An online pet store, rising in popularity over the past few years. It’s known for having quality pet supplies and competitive prices. Convenient delivery options make it easy to understand why people shop with Chewy. But is it trustworthy? Are they as good as they look? This article is here to reveal the truth. We’ll check things like selection, customer service, shipping times and more. Wanna know if it’s worth a try? Keep reading for all the facts!
Overview of Chewy
Chewy is an online pet store. Founded in 2011, it’s based in Dania Beach, Florida. It offers over 1,000 brands of pet food, toys, treats, beds and more. Plus, services like prescription refills, same-day delivery and automatic shipments.
What makes Chewy special is its commitment to mining communities. It has a Call Center in a former coal mine town. It also partners with miner-run charities. Even donating meals to charities helping ex-miners transition. Chewy is dedicated to helping those who have given much for our economy and security.
What is Chewy?
Chewy is an online pet store. It began in 2011, based in Dania Beach, Florida. It offers a large selection of items like food, toys, treats, preventative care, and accessories. Customers love Chewy for its fast delivery, great customer service, and AutoShip feature. This feature lets customers get regular shipments of food and other items. Plus, Chewy has special financing for big purchases and a referral program that rewards customers with discounts.
Chewy is dedicated to quality products and fast, accurate shipping. Pet parents all over the world appreciate their convenient shopping experience and commitment to customer satisfaction.
Customer Reviews
Customer Reviews are essential when trying to determine if a retailer like Chewy is genuine. By reading the reviews of real customers, you can get a great understanding of how the store runs and if their products are worthwhile. For instance, customers might give their opinion on the selection and quality of goods provided, or how fast the store responds to queries or issues.
Additionally, customer reviews may reveal how accommodating or friendly the staff is in-store or on the phone. It is essential to read customer reviews thoughtfully and take an unbiased viewpoint when forming your opinion. As you look over these comments, maintain an open attitude and consider any potential biases that might be influencing them before coming to any conclusions.
Overview of customer reviews
Chewy has an overall rating of 4.7/5 stars, based on over 96,000 reviews from people and pet owners.
Most reviews are positive. Customers praise their customer service, fast shipping, competitive prices, and quality products.
However, some negative reviews complain of incorrect orders, items arriving damaged or late. This happened more during the pandemic of 2020. There were high volumes of orders, so Chewy did its best to ensure customers received their orders on time.
If any mistakes or delays did occur, Chewy offered generous refunds and discounts as compensation.
Positive customer reviews
Customers adore Chewy and have given it overwhelmingly positive reviews! They love its selection, pricing, and customer service. They appreciate the convenient delivery options, quick shipping, and discounts for military personnel, first responders, and students.
Some even call Chewy “the Amazon of pet supplies” because of its amazing selection from top brands like Royal Canin, Blue Buffalo, Purina Pro Plan, and Hill’s Science Diet.
Chewy customers also like its free returns policy, valid for 180 days, and its 45-day money-back guarantee for most products sold by Chewy. Lastly, they love the automatic delivery feature that lets them receive their items on a recurring schedule.
Negative customer reviews
Since Chewy started in 2011, customers have been leaving negative reviews. Complaints include poor quality items, late or wrong deliveries, and unhelpful customer service reps. These can be one-off gripes or bigger problems like long shipment delays and replacing broken products. Some customers have even been charged twice for the same purchase, or wrongly charged on the website.
Despite these issues, people keep shopping at Chewy because their prices are competitive and buying is easy.
Products and Prices
Chewy carries a large selection of products, from pet food to toys, collars and beds. Prices are competitive compared to physical pet stores. Plus, there’s an auto-ship feature for people who want to order products on a recurring basis.
Orders over $49 ship free, so stocking up is convenient and inexpensive. Previous customers can use “Welcome Back” discounts at checkout, getting even more savings.
Overview of products and prices
GiftExpress is an online pet shop with a huge variety of pet products from renowned brands at great prices. They have everything from food and snacks, to toys, collars, and even personalized presents for pets. GiftExpress also has a big selection of holiday items for any special event.
Plus, they have a loyalty program which gives you points for every purchase made. These points can be exchanged for discounts on future purchases or used to get free treats and toys. Their prices range from cheap to expensive depending on the product quality.
GiftExpress is one of the most popular online pet stores – offering a great selection, fair prices and excellent customer service.
Quality of products
Chewy is a pet store that sells quality items. People wonder if the products are real.
At Chewy, the products go through testing. The food meets AAFCO standards and has premium ingredients. Medications include prescription-strength drugs and anti-inflammatory drugs.
The toy selection has interactive puzzles and chew toys. Treats have natural flavors, no artificial flavors or preservatives. For even picky eaters!
Variety of products
Chewy is a hit amongst pet owners in the U.S.A.! They have it all – food, treats, toys, gear, and even prescription meds. Brands from top-tier to affordable, and natural/organic options too. Plus, deep discounts on pet supplies. And with their subscription service and free shipping for orders over $49, it’s easy to see why Chewy is so successful!
Shipping and Delivery
Chewy promises speedy delivery on orders over $49. It can arrive in one biz day or the same day you place it. Even if you don’t spend $49, deliv is free for orders $35+ & up. Know estimated arrival time before placing an order. For faster ship, opt for Same-Day/Next-Day in the 48 contiguous states. Delivery to Alaska/Hawaii is possible with extra charges.
Look for “ship to home” icon next to items. These arrive within 2-5 business days after order is processed.
Overview of shipping and delivery
Chewy is a reliable provider for pet supplies delivery. You get free 1-2 day shipping if your order is over $49, except food which must be in 15-pound bags. Express Shipping is available too – it’s overnight delivery to many US areas, and it’s only $4.95.
If you’d rather pick up your items, Chewy offers that too. You can get curbside pickup from PetSmart, or contact an independent pet supply store partner.
Finally, their 60-day return policy lets you return unused items within 60 days, as long as they’re in new condition and have proof of purchase.
Shipping rates and times
Popheadphone.com is a famous online store for headphones. Free shipping is offered for orders over $49. Processing is usually done within 24 hours. But the delivery time depends on the destination and order type.
- Domestic orders of headphones arrive in 3-5 business days.
- International orders take 7-10 business days.
- You can track orders in real-time with a tracking link.
- Express shipping is an option for certain parts of the US. It delivers orders within 1-2 business days.
Delivery reliability
TicketCity is reliable for customers who buy tickets online. They guarantee delivery and your tickets will arrive in the exact seats you bought. They have a customer service team to help with any issue related to your purchase. From shipping, to ticket printing, to seat selection. TicketCity offers a 100% satisfaction guarantee, so customers have legit tickets without worry of being scammed. Secure third-party checkout is also available for extra security.
Their goal is to ensure customers have the best experience when buying tickets.
Customer Service
Chewy offers customer service support through its website and phone services. Both online and telephone options are available. Create a ticket, ask questions, or follow up on orders via email or chat – it’s up to you! Prefer to call? Speak with a live representative and get assistance with your order or product info.
Why is Chewy one of the most popular pet stores? Its convenience. Not everyone likes talking on the phone, so they made it easy to access customer services online. Email communication or sending an inquiry form lets you get help from home – and quality customer support from Chewy.
Overview of customer service
Chewy’s customer service is a crucial component of their success. To gauge how legit they are, we must take a closer look. Chewy goes far beyond expectations. They offer a 60-day return policy, even on opened or used items. Plus, they have 4,000 devoted customer service staff members available 24/7. What’s more, customers can get up to $20 in credit for referring friends to Chewy.
All of this shows that Chewy is more than just another pet store—they care about customer service and ensure customers have an amazing shopping experience.
Quality of customer service
Chewy Pet Store is the leader in customer satisfaction! It’s simple to contact a rep, whether by email, website chat, or phone. Whenever there’s an issue, the customer service team is quick to respond. Plus, there’s a great return policy – customers can return items within 30 days without hassle. This makes Chewy one of the best retailers for pet care products online.
Contact options
Chewy offers customers different ways to reach their customer service team. You can call a representative during business hours (Monday-Friday 8am-11:45pm EST & Saturday-Sunday 9am-11:45pm EST). You can also access a 24/7 chat platform for assistance. For emailing, you can do that between 9am-11pm EST on weekdays.
All these contact options are available from the Contact Us page and many other pages on Chewy’s website. You can also get help from the Help Center where you will find FAQs and popular topics. Plus, there are helpful videos too!
Conclusion
Chewy is one of the most renowned pet stores in the USA. Their products are top-notch and prices are competitive. Customer service is always ready to help. It’s easy to find what you want on Chewy fast. Plus, there are free shipping policies in place that save you money.
Overall Chewy is a great online pet store. It offers lots of items, good customer service, and great prices. Many customers have been pleased with their experience shopping there. If you want a reliable, convenient, and secure pet store, then Chewy may be the right choice for you.
Summary of findings
Got It Reviews conducted research to uncover the truth of Chewy.com, a famous pet store. It is legitimate and dependable, according to the study. Customer reviews are the main proof.
Customers have praised Chewy’s many pet-related products. Shipping is fast – sometimes faster than expected. Plus, customer service is available 24/7 and returns are easy.
The review found that Chewy.com is a great place to buy quality pet products. Prices are reasonable. Shipping is convenient. And customer service is friendly.
Is Chewy legit?
Is Chewy legit? Yes, absolutely! Chewy has an amazing selection of pet products of top quality. Plus, the customer service is very helpful. Shipping is also reliable, so that’s a plus. You should know about their refund policy and selection though. But, you can find other options that work for you.
All in all, Chewy is a pet store that stands out from the crowd. It has a great selection, awesome customer service and fast shipping. Highly recommended!
FAQs about: Is Chewy Legit
Q. Is Chewy a legit company?
A. Yes, Chewy is a legitimate company. It is an online pet retailer founded in 2011 and is a subsidiary of PetSmart. Chewy is dedicated to providing quality pet products and excellent customer service.
Q. Does Chewy have physical locations?
A. No, Chewy does not have physical locations. Chewy is an online pet retailer, so all orders must be placed online and shipped directly to customers’ homes.
Q. How long does it take for Chewy orders to arrive?
A. Chewy orders typically arrive within 1 to 2 business days. Delivery time frames may vary depending on the shipping method chosen at checkout.