Searching for jewelry? Hesitant to buy from Ross Simons? You’re not alone! Is the online retailer legit? Uncover the truth here! Get the facts and make an informed decision.
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Quick facts: Is Ross Simons Legit
- ✅ Ross-Simons is an American retailer that sells jewelry, home decor, and gifts. – Retail Dive
- ✅ Ross-Simons has over a million Facebook followers. – Web Presence Group
- ✅ Ross-Simons is a member of Trustwave and is PCI compliant, ensuring secure payments. – Trustwave
- ✅ Ross-Simons received an A+ rating from BBB in 2019. – BBB
- ✅ Ross-Simons has been in business since 1952. – Forbes
Overview of Ross Simons
Ross Simons: A family-owned jewelry retailer for over 65 years. A trusted name in jewelry, offering high-end pieces at affordable prices. Necklaces, rings, earrings, watches, and more! Plus, personalized services such as custom engraving, cleaning and repair.
Physical stores located throughout the US, or shop online. Shopping made convenient and stress-free, no extra charges or hidden fees! Ross Simons: your top destination for jewelry that stands out!
History of the company
Ross-Simons has been giving customers great jewelry and service for over 70 years. In 1952, it began as a tiny store in Rhode Island that sold jewelry, silverware, and china. Then, in 1965, the company opened its first catalog facility and started selling to customers all over the Northeast.
Through the decades, Ross-Simons kept on growing its customer base. It opened more stores. Plus, in 2002, it launched an online retail store. Now, it’s one of the most recognizable names in jewelry worldwide, with over 2 million served customers.
Ross-Simons is known for offering a wide selection of beautiful jewelry at reasonable prices, while still upholding its commitment to outstanding customer service from the start.
Overview of products
Ross Simons is a jewelry retailer based in Warwick, Rhode Island. It is renowned for its quality and selection of fine jewelry. The company provides an array of products. These range from economical to luxurious designs.
Diamond and gemstone jewelry, engagement rings & wedding bands, watches & clocks, accessories and home decor items such as decorative pillows & sculptures, pearls and cultured gems are some of the categories.
Morris and Rita Simmons founded Ross Simons in 1952. Now, it operates stores nationwide. It also has an online store that buyers can visit easily from their homes. This gives them access to the entire collection.
Customer Reviews
Customer reviews are key when researching a company’s trustworthiness. Ross Simons have responded to various reviews – both good and bad. Lots of customers spoke about their delight and appreciation for the company’s speed and selection of jewelry. Others noted potential problems with product quality or service-related issues. It is obvious from the reviews that Ross Simons provided fast solutions and managed problems professionally.
These reviews give us a better understanding of Ross Simons’ trustworthiness, integrity, and dedication to customers’ contentment.
Analysis of customer reviews
To get a better understanding of Ross Simons, we looked at customer reviews across different platforms such as Google, Facebook, and Twitter. Glowing reviews praised customer service, product quality, and fast shipping. Others were unhappy with the return policy or lack of authenticity.
Most reviews were positive. But there were still some negative reviews from unhappy customers. Our analysis showed Ross Simons has an excellent reputation. Positive feedback outweighs the negative. Ross Simons is a legitimate business and can be trusted for online jewelry shopping.
Pros and cons of customer experience
When researching Ross-Simons, it’s important to think about the cost, quality, and customer experience. Here are the pros and cons.
- The main benefit is free shipping on orders over $500. Plus, Ross-Simons has a 110% price match guarantee. They also have a satisfaction policy, which refunds or exchanges the product within 30 days if needed.
However, some customers say the customer service reps are not as knowledgeable as you would expect. Also, orders can take up to 4 weeks due to items being made overseas. Lastly, some customers have received rings with faulty clasps and missing stones.
Pricing
Ross-Simons has jewelry and watches at a variety of prices. From just a few dollars to several hundred dollars, there’s something for everyone. Some items even cost thousands or tens of thousands of dollars!
They also have promotions, coupons, and sales year-round. Plus, customers can get free shipping and special financing options on their purchases. Additionally, Ross Simons will buy back jewelry for cash or store credit. Lastly, they provide written appraisals from certified gemologists for a fee.
Comparison of prices with other jewelry stores
Comparing Ross Simons prices with other jewelry stores is simple. Low prices mean potential low-quality or lack of authenticity. Higher prices may indicate higher quality and better customer service.
To ensure authenticity, inspect the product itself. Look for diamonds with certifications from international labs like GIA or IGI. Also check out reliable websites like JamesAllen to see what the item should cost from Cartier or Tiffany & Co. Lastly, be aware of jewelry stores’ price lists. This will help when making comparisons.
Discounts and sales
Ross Simons is an online jewelry retailer known for their great discounts and sales. For extra savings, shoppers can take advantage of 20-50% off popular items during special holiday weeks. Furthermore, coupons are regularly sent to customers. If they’re looking for an even bigger discount, they can find clearance items in categories such as jewelry, watches, home décor and more.
Thanks to Ross Simons, customers can find amazing pieces at unbelievably low prices.
Quality
Quality is key when looking at jewelry companies. Ross Simons takes great care in making sure they use high quality materials and craftsmanship. Every step of the process is held to exacting standards.
GIA certifies Ross Simons and each diamond or gemstone undergoes quality testing before shipping. Each item also comes with a Certificate of Authenticity, guaranteeing its genuineness. Metals used in Ross Simons jewelry are verified for authenticity before being crafted into jewelry. This ensures the purchase will meet your expectations for quality.
Evaluation of materials and craftsmanship
When buying jewelry from Ross Simons, buyers must check the materials and craftsmanship. Metals like gold, platinum and diamonds should be of the best quality. Look for imbalances or discrepancies that may reduce value and beauty.
Furthermore, examine metal purity ratings and diamond clarity grades. Also, consider design details such as symmetry or engravings. Research each jeweler to know their aesthetics and standards before buying.
Guarantees and warranties
Ross Simons provides guarantees and warranties on many of their products. If you purchase an item from their website or store, you get a 60-Day Money-Back Guarantee. This means you can return items within 60 days for a full refund or exchange.
There’s also a 1-year warranty that covers any defects in materials or workmanship from the date of purchase. If a product doesn’t work properly, Ross Simons will help you find replacement parts and repairs for free within the warranty period. If a piece of jewelry needs repair due to normal wear and tear after the 1 year warranty expires, Ross Simons will offer service at reasonable rates through their authorized repair centers.
Shipping and Returns
Shopping with Ross Simons is safe and secure. They use the latest encryption tech to protect your personal and financial info.
When it comes to shipping, they offer domestic and international shipping for orders over $250. Plus, U.S customers get free basic shipping for orders of the same value. You get a tracking number for your order.
For returns, Ross Simons has a 30-day money-back guarantee. Fill out the return form, print off the pre-paid return label, attach it to the package, and drop off your package at any FedEx dropoff location. Refund or exchange without hassle – it’s that easy!
Analysis of shipping times and policies
Ross Simons’ shipping times and policies have been checked out to see if they’re real. They promise customers fast delivery if orders are placed before 12 pm EST. These orders will be shipped out the same day. Anything ordered after 12 pm will be sent out the next day. So, customers in the continental USA can get their order in 3-5 business days. That’s faster than other retailers.
Ross Simons offers multiple shipping options. For example, customers can pay a flat fee of $15 for 2nd Day Air delivery, with guaranteed delivery in two business days. Or they can upgrade to Next-Day Air shipping for $30 and get the order in one business day. Plus, there are international shipping options like UPS Standard or Express.
Their return policy allows customers to send back items within 30 days of purchase without any cost. But, the product must be in its original condition with all paperwork, accessories and parts present.
Return policy and customer service
DirectPlaystation.com has an easy return policy. They let customers return products within 30 days for a full refund, provided it’s in ‘as new condition’ and with original packaging. If the item is damaged before delivery, customers can receive a repair or replacement free of charge within 14 days.
They offer customer service reps who are available Monday to Friday, 9am-9pm EST. Email, phone, or online chat are all options. Plus, they have an FAQ page to answer common questions about ordering, delivery, returns, and product info.
FAQs about: Is Ross Simons Legit
Q1. Is Ross-Simons Legit?
A1. Yes, Ross-Simons is a legitimate company with a long history that dates back to 1952. They are a trusted and reliable retailer of high-quality jewelry and other luxury items.
Q2. Is Ross-Simons a reputable company?
A2. Yes, Ross-Simons has been in business for over 60 years and has an excellent reputation for providing excellent customer service and quality products.
Q3. Does Ross-Simons have a good return policy?
A3. Yes, Ross-Simons has a 30-day money back guarantee and a 1-year warranty on all products.