Think of buying a rug from Rugs USA? Not sure if they’re reliable? Uncover the truth! This article will help you make an informed decision.
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Quick facts: Is Rugs Usa Legit
- ✅Rugs USA is a highly rated company with an average rating of 4.7 out of 5 stars based on over 46,000 reviews (Trustpilot).
- ✅Rugs USA has been in business for over 15 years, offering an extensive collection of more than 200,000 area rugs (Rugs USA).
- ✅Rugs USA offers free shipping on all orders over $45, and has an easy 30-day return policy (Rugs USA).
- ✅Over 1 billion shopping searches are conducted online for rugs and carpets every year (Statista).
- ✅The rug and carpet industry is projected to grow to more than $27 billion by 2027 (Research and Markets).
Overview of Rugs USA
Rugs USA is a go-to spot for shoppers who want beautiful rugs at good prices. It’s one of the biggest online rug stores, with over 150,000 visitors each month. Rugs USA stocks lots of traditional and modern rugs, in many sizes, styles, materials, and prices.
Customers have given them high ratings for customer service, shipping speed, product quality, and product range. The Better Business Bureau (BBB) gave them an A+ rating, and their highest rating in customer service, delivery, pricing accuracy, product quality/selection/availability, and response time. Many happy customers have praised their products and staff online.
Company history
Kiturs.com is an online retailer that specializes in designer rugs. It was created in 2019 by siblings Mark and Tom Roberts, who yearned to make it simple for customers to acquire these one-of-a-kind items for their homes.
The business flourished rapidly due to Kiturs.com’s aim: to offer products of top-notch quality at a reasonable price and extraordinary service. The company has kept on growing since then, providing a wide array of rugs from diverse nations, producers, and designs. Customers can browse through the rugs by room type, size, style, pattern, and even color – making it effortless to find the ideal rug for any house or space.
Products offered
Rugs USA is an online store with a wide range of rugs and carpets! You can shop by category. There’s indoor rugs, outdoor rugs, bath mats, runners, door mats and pet supplies. Plus, you can refine results by size, color, shape, style/pattern, material type, price and customer ratings.
You can also check out the “Sale” section for discounted items and the “Free Shipping” section for free shipping offers. If you’re looking for something unique, Rugs USA has custom rug creation services too!
Customer Reviews
Customer Reviews are essential when assessing a business’s customer service, product quality and reliability. Do reviews for Rugs USA fit this trend?
Generally, customers are pleased with the vast selection of hand-knotted and tufted rugs at budget-friendly prices. Friendly, helpful customer service is also often noted.
However, some shoppers have experienced delays in their orders arriving and received damaged or low-quality items. Though these occurrences seem to be rare, they can still change a customer’s overall opinion of the company.
To conclude, customer reviews for Rugs USA are usually positive. Yet, there is a possibility of receiving damaged or subpar products.
Online reviews
Rugs USA boasts a good rep online. Customer reviews on Google, Yelp and Trustpilot all report positive experiences. Customers praise their customer service, fast shipping, product quality and online convenience. Reviews often mention value for money. Also, the Better Business Bureau gives Rugs USA an A-rating, meaning most customers had great experiences. All in all, Rugs USA seems like a legit business with a solid rep among its customers.
Customer feedback
Considering if a business is reputable? Look no further than ShopWSS – operating for 16 years and gaining a vast following of loyal customers. Many have left positive reviews, commending the store’s friendly customer service, amazing selection and competitive prices.
Plus, ShopWSS has earned an A+ rating with the Better Business Bureau. This shows they meet all the BBB’s requirements for responsible business practices. All in all, it looks like ShopWSS is a trustworthy business with happy customers.
Pricing and Return Policies
Pricing and return policies? They’re must-haves before buying from Rugs USA. Prices are listed on the site, and you may even find deals online or in-store. Get free shipping on orders over $49, and returns within 30 days of delivery.
For items bought online, remember to include the original packing slip and use an approved shipping method. Refunds go back to your original form of payment once Rugs USA receives and inspects the items. Shipping costs for returns aren’t refunded, unless the items are damaged or defective when received.
Pricing
CETTIRE is an online biz with prices galore! Rugs USA is awesome with their affordable, top-notch rugs. Get your next one or two – prices range from $20 (2’x3′) to $600 (larger-sized rugs). Plus, they have a quality guarantee to give you peace of mind.
You’ll also get free shipping and free returns within 30 days after you place an order. And, CETTIRE offers fast delivery and 24/7 customer support. Their business model helps them give great value, plus an excellent selection at competitive prices.
Return policies
At Rugs USA, customers have 30 days to return unused items for a full refund and no restocking fees. If slightly used but still in good condition, customers can get partial refunds. Damaged or defective items must be reported within 5 days of delivery. Rugs USA covers the cost of return shipping in these cases.
Also, customers can exchange unused items within 30 days of delivery for the same item, or store credit if unavailable.
Shipping and Delivery
Rugs USA offers simple shipping and delivery. Most orders come through FedEx, UPS, or USPS within two business days. Some orders may take longer, and you will be notified.
Customers in the contiguous US get free standard ground shipping on orders over $99. You can also pay extra for express shipping. Your items are secured with multiple layers of protection for safe delivery. So, expect your shipment to arrive in 2-7 days after it’s been processed.
Shipping options
Rugs USA provides trustworthy shipping options. Over $50, shipping is free. Customers can pick between Standard Delivery, UPS Ground, and Three Day Select. If orders are below $50, there is a $7.95 fee. For White Glove delivery services and premium delivery services, extra charges apply. Customers can select their desired delivery date when they check out.
International customers can get orders through Rugs USA’s global delivery partner, DHL International Express. Rugs USA doesn’t add extra costs for international shipments, but customs duties and taxes may be due in the country of delivery.
Delivery times
Rugs USA’s delivery times have mixed reviews. Most customers got their orders on time, but some had bad experiences.
They offer free shipping, but it can take 1-2 weeks for things to arrive. People who need something quickly may not choose this option.
It’s hard to say if Rugs USA is legitimate with delivery times. Customers should weigh their options before buying based on this.
Legitimacy of Rugs USA
Confusion swirls around Rugs USA, the top online rug store. Customers love the convenience of buying rugs without seeing them first. But is Rugs USA legit?
The answers are easy to find. Yes! Rugs USA is real! They stick to industry standards for quality, customer service and product selection. Plus, they offer a satisfaction guarantee and free returns. You’ll also find lots of rugs, shipped directly from their warehouses across the country. In short, customers will love their Rugs USA experience, with quality products at great prices.
BBB Rating
The Better Business Bureau (BBB) is a non-profit that grades businesses. Rugs USA has an A+ rating, which shows they’re trustworthy and have no complaints. This gives customers assurance that they’re dealing with a real company. They can also read reviews from other customers on the BBB website. This high rating signals Rugs USA is legit and safe for buying.
Social media presence
Rugs USA is legit. They got 250K followers on Instagram. They’re very active with their customers – responding to questions and offering deals. There are discounts, giveaways, and other promos. Plus, they have exclusive offers – only available through social media. Free shipping, product launches, the works.
And of course, they got a real website and customer service team. All these things make Rugs USA a real business.
Customer service
Rugs USA has a dedicated customer service team. They offer a phone line and email address for help with orders, sizing, replacements, and more. Customers praise the helpful staff and advice.
Rugs USA has various delivery options for all budgets. Plus, an online tracking system and expedited shipping. In short, Rugs USA customer service is highly rated and simple to use.
FAQs about: Is Rugs Usa Legit
Q: Is Rugs USA Legit?
A: Yes, Rugs USA is a legitimate online store for rugs. The company was founded in 1998 and is based in New Jersey.
Q: Is Rugs USA reliable?
A: Yes, Rugs USA is a reliable and reputable company. The company offers a great selection of rugs in various styles, colors, and sizes, at competitive prices. Furthermore, they offer free shipping on all orders over $45 and a 30-day money-back guarantee.
Q: Does Rugs USA offer customer service?
A: Yes, Rugs USA offers excellent customer service. Customers can contact the company via phone, email, or live chat for any inquiries or concerns.