Are you thinking of buying from Shoemall? Before you make a purchase, you need to know if it’s a real website. You want to be sure your money and details are secure. Find out the facts about Shoemall now!
Contents
Quick facts: Is Shoemall Legit
- ✅ Shoemall is rated 4.4 out of 5 on Trustpilot with over 1100 customer reviews – Trustpilot
- ✅ Shoemall is BBB Accredited with an A+ rating – Better Business Bureau
- ✅ Shoemall is rated 4.2 out of 5 on Sitejabber with over 600 customer reviews – Sitejabber
- ✅ Shoemall offers free shipping and free returns – Shoemall
- ✅ Shoemall offers a wide selection of top brands and styles – Shoemall
Introduction
Shoemall is a well-known online shoe store that offers a wide range of shoes. From dress shoes to athletic shoes, customers are keenly interested in its product selection and prices. But some have doubts regarding its legitimacy.
To help customers make informed decisions, this article provides a closer look at Shoemall. It contains the store’s history, company information, customer reviews and ratings, plus security features like SSL encryption and payment protection services. Plus, warranty and return policies. There’s also a comprehensive FAQ section with answers to common questions shoppers may have when considering Shoemall.
Company Overview
Shoemall is an online shoe shop based in the US. It has a large selection of men’s and women’s shoes from popular brands like Nike, Converse and UGG. From sneakers to sandals and dress shoes to boots, Shoemall has it all! And, for orders over $75, you get free shipping within the continental US.
Shoemall was founded in 1998 by Ross Smith, a retail entrepreneur. It grew quickly, adding more products and expanding its customer base. Now, it’s one of the biggest online shoe retailers in the US. You can find a range of brands and styles for men, women and kids. Shopping with Shoemall is secure and free returns are available within 30 days. Plus, their customer service team is available by email or phone 24/7. Shoemall is dedicated to giving customers an amazing shopping experience!
History of Shoemall
Shoemall is an online shopping site for apparel, shoes, and accessories. It’s been around since the ’90s and has a loyal fan base due to its wide selection. You can find top brands like Coach, Michael Kors, and Steve Madden, as well as lesser-known labels at good prices. You can shop for shoes, clothes, bags, and jewelry on the official site.
Shoemall has a physical store, too, in Westlake Village CA. It’s like a mall store, with walls filled with clothes, shoes, and accessories for customers to browse. The staff are friendly and helpful. You can get great deals during the store’s sales, so you can shop for quality items at the Coach Outlet shopping center without breaking the bank.
Shoemall’s Reputation
Shoemall is a legit online store with a wide range of budget-friendly shoes of great quality. Many customers have shared positive experiences with the company, such as great customer service and fast delivery. Reviews on Shoemall’s parent site, Global Shopping Network, are also mostly positive. This, plus their A+ rating with the Better Business Bureau, suggests that Shoemall is reliable.
Still, while shopping online, it’s best to remain alert. Before any purchases, check the return policy and get to know the policies on sales taxes and shipping fees. Doing some research can help guarantee you have a safe and successful transaction!
Shoemall’s Security Measures
Shoemall defends its customers from identity theft and other suspicious activity. Security tools used include SSL encryption, AES-256 encryption and two-factor authentication. There’s a Fraud Protection Policy to identify and prevent fraud. It looks for activities like failed logins and unauthorized credit cards. When a customer’s security is in jeopardy, they must prove their identity.
Shoemall also monitors incoming orders for suspicious activity. Such as billing address discrepancies or excessive orders in short time. Payments are made through Stripe, PayPal or Amazon Pay. These add more security for shoppers’ payment info.
Payment Security
Shoemall takes security and privacy really seriously. So, they use SSL (Secure Socket Layer) technology for payment info security. All payments are processed by PayPal or a safe third party merchant service, which provide advanced fraud protection. Shoemall saves all credit card info safely for customers’ peace of mind. Plus, customers can pick from various payment methods like Apple Pay, Android Pay, Google Wallet and Visa Checkout.
To sum it up, customers can shop with Shoemall without any worries – secure and stress-free!
Data Security
Shoppers want to know if Shoemall is legit. It is! All transactions are encrypted with the highest level of security. Your credit card, address and other personal info is safe. They also use fraud detection software for added protection. Plus, get your inquiries or complaints handled fast. Customer service is available 24/7 via email or live chat. Shop stress-free at Shoemall!
Shoemall’s Return Policy
Shoemall is a legit company offering shoes and apparel for all: men, women, and children. They have a simple return policy: 30 days from purchase. If the items are too small or large, or you want to exchange, you can ship them back with no extra cost.
To successfully return an item to Shoemall, you must make sure it’s in the same condition as when you got it. Plus, include the original packaging materials. You need to show proof of purchase and explain why you’re returning it. If there’s damage during shipping or the item’s defective, Shoemall will refund you fully. After receiving at the returns department, it may take up to two weeks to process.
What Is Shoemall’s Return Policy?
Shoemall presents a 30-day satisfaction guarantee on all buys. If you’re not pleased, you can return it for a full refund or exchange within 30 days. You need the original packing slip or invoice.
If you bought online, mail your return or exchange to Shoemall’s address. U.S customers get a free Return Label. International customers pay for shipment costs associated with returning items.
Shoemall offers one of the best return policies in the online shoe industry. Customers love the 30-day satisfaction guarantee and free Return Label for U.S shoppers. Shop online for shoes and apparel with confidence!
How to Return an Item
Returning items to Shoemall is easy.
- Log into your account or contact the Shoemall Support team.
- Include all original packaging and accessories with the return.
- Mail the item back within 30 days of purchase.
Shoemall will inspect the item and issue a refund for the amount paid. Refunds may take up to five business days. Usually, it is faster. Keep proof of shipment when returning items!
Shoemall’s Customer Service
Shoemall’s customer service is focused on helping customers get the perfect fit. Their team of certified customer service helpers is available online and on the phone to answer any questions about Shoemall’s products, policies, returns or exchanges. Plus, enjoy a no-hassle return policy: ship the item back within 30 days and get a full refund.
Live chat is also available for speedy answers to questions. Brilliant for customers in a hurry, as no need to wait on hold or get routed around from one department to another.
Shoemall has an A+ rating from the Better Business Bureau (BBB). So customers are sure they’re dealing with a real provider and getting excellent customer service when buying shoes with them.
Live Chat
Shoemall provides customers with Live Chat as an option when searching for information on any product or service. This allows them to interact with a team of representatives and get quick, efficient answers to any worries they may have.
The Live Chat service is offered seven days a week, from 8am-8pm EST. So customers can connect with an experienced representative at their convenience. Plus, all conversations are kept confidential so customers can shop without worry. This means they can quickly resolve any issues without waiting for a response from an email or phone call.
Phone Support
Shoemall has got a special phone number for customer service. You can call the Shoemall Customer Service line for help with orders, account issues, or any other queries about the company. Their customer service team is available Monday – Friday from 9 AM – 5 PM EST.
There is also an automated message that allows people to get help by leaving their name, email address, and a brief description of their inquiry.
The Shoemall Customer Service team is well-trained and knowledgeable. They can answer questions about product features and sizing. Plus, they can provide extra info about shipping and return policies or deals. If an item is out of stock, they will do their best to find it for you or suggest other options that could work.
Email Support
Cardcookie provides email assistance for customers who need help. Fill out an online form to reach their support team. A customer service rep will answer within 1 business day. They are available to help with any issue on the Cardcookie platform, such as setting up payment methods, cancelling orders, and updating billing info.
Plus, look for their FAQ page on the website for extra info. It’s regularly updated with new content.
Conclusion
Shoemall is a legitimate online retailer with a huge range of shoes, clothes and accessories from various brands. It’s been around for over 25 years and is accredited by the BBB (Better Business Bureau). It offers secure payment options and a satisfaction guarantee, which gives customers peace of mind when they shop. Plus, there are loads of designer items to choose from, and discounts and promotions to take advantage of.
Shoemall is a great choice for anyone who wants to buy quality clothes, shoes or accessories without leaving their home. The customer service and payment security are top notch, making it one of the best retailers around.
FAQs about: Is Shoemall Legit
Q1: Is Shoemall legitimate?
A1: Yes, Shoemall is a legitimate online retailer that has been in business since 1998.
Q2: Does Shoemall have a satisfaction guarantee?
A2: Yes, Shoemall offers a 100% satisfaction guarantee, which means that customers can return their purchases for a full refund within 30 days of purchase.
Q3: Does Shoemall have free shipping?
A3: Yes, Shoemall offers free standard shipping on all orders over $50.00.