Thinking of buying tickets from Viagogo? Consider the risks first. Uncover what’s really going on with this ticketing platform. Is Viagogo the best choice for you? Find out now!
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Quick facts: Is Viagogo Legit
- ✅ Viagogo has been the subject of numerous complaints from customers who say their experiences have been unsatisfactory – BBC News
- ✅ Viagogo is the most complained about ticket marketplace in the UK, with more than 12,000 complaints since 2016 – Financial Times
- ✅ Viagogo has been reprimanded and fined by the UK’s Competition and Markets Authority for failing to meet consumer regulations – The Guardian
- ✅ Viagogo has been banned from advertising in France, Germany, Australia and Italy – BBC News
- ✅ Viagogo has been accused of misleading customers, with some buyers unaware they were buying secondary tickets until they arrived at the venue – BBC News
Introduction
Viagogo is an online ticketing platform. It links you to event organizers and sellers all over the world. This allows you to buy and sell tickets to events, before they are available anywhere else.
However, there is criticism of Viagogo. This includes lack of transparency, high fees, and potential legal issues. To help you make an informed decision, this article will cover what Viagogo is, how it works, and how it compares to other services. Plus, tips for staying safe when using the platform.
What is Viagogo?
Viagogo is an online ticketing platform. They provide tickets for live events in over 70 countries. On their website, customers access many tickets for music concerts, sports games, theater performances and special events.
In 2006, Viagogo was a small Swiss startup. Now, they operate across Europe and beyond. They are one of the biggest secondary ticketing websites in the world.
Viagogo connects people with tickets they don’t need and those who want them. Customers can purchase tickets online from anywhere. Sellers can also offer their unused tickets with a markup. Viagogo also provides ticket protection and free customer service if anything goes wrong.
How Does Viagogo Work?
Viagogo is an online ticket resale platform, operating in over 50 countries. It allows people to buy and sell tickets for events such as sports, music concerts, theatre shows, and festivals. Sellers can list their tickets at any price they choose. Buyers can compare prices and make a decision on who to buy from.
To purchase tickets on Viagogo, buyers sign into their account. They search for the event they’re interested in attending. They browse the selection of available tickets and compare prices. Once a ticket is selected, it’s placed in the buyer’s shopping cart until payment is made.
When payment is completed, a confirmation email is sent to the buyer. It contains details on how to access the tickets for the desired event.
Reputation
Reputation is key when buying tickets. So, is Viagogo a legit company?
Trustpilot reviews show that Viagogo has a mixed rep. Some happy customers, some not so much. Problems like getting fake tickets or paying extra fees to enter an event have been reported. It’s worth being careful when using Viagogo.
Before buying, check out their policies and practices. Read the terms, return policy and customer service policies. That way, you know what protection you’ll have if something goes wrong.
Customer Reviews
Is Viagogo legit? To answer this question, you can check customer reviews. People who bought tickets from Viagogo share their experience online. On sites like Trustpilot, Google Reviews and Trip Advisor, customers usually express satisfaction with the service.
They say their tickets arrived on time and they had no issues with purchases. Moreover, many users praised Viagogo’s customer support.
But, there are negative reviews too. Some customers complained that the website was hard to use. Others said the ticket prices were too high. A few cases of fraud were also mentioned. But, these cases are rare and not representative of Viagogo’s services as a whole.
Legality of Viagogo
Viagogo is a Switzerland-based secondary ticket marketplace. It operates in the US from California and Texas. It’s been around since 2006, making it an established platform for reselling tickets. Viagogo claims it’s “legally established under Swiss law.” However, it has faced issues, such as not disclosing fees, charging more than listed prices and failing to give refunds on time. Some countries worry about its use of marketing tactics to target minors and disabled people.
Whether Viagogo is “legit” depends on each consumer and the laws in their area.
Fees
When it comes to Viagogo, it’s essential to be aware of the fees. Many people avoid Viagogo due to their pricey fees. The amount of fees varies depending on the ticket and event. Most customers will usually pay a minimum fee of 10%. Plus, there could be a payment processing fee, taxes, and service charges that might make the price up to 35% more.
Other customers might mark up the ticket from the original face value, so you could pay more than other places or at the venue. So, when selecting Viagogo as a ticketing provider, buyers should always know what they’re getting into.
Service Fees
Viagogo’s fees can be pricey, making tickets cost more than if bought from the venue. Plus, booking fees, delivery fees and payment processing fees may be added. These hidden charges can soon add up, meaning the ticket price is higher than advertized.
Many Redditors have said they feel tricked by Viagogo’s hidden costs they didn’t know about until they’d bought their ticket. Keep in mind that Viagogo has improved hiding extra charges – but always check for any added costs before buying tickets.
Delivery Fees
Delivery fees at Viagogo depend on the event and the chosen delivery method. Usually, you’ll pay £3.95 (or its equivalent in other currencies) for ticket orders. Express or Fast Delivery might bring extra costs, depending on the event and country.
Be aware that there may be extra processing fees and taxes when you buy tickets on Viagogo. When you read reviews about Viagogo, people usually complain about unexpected fees and service charges. Check what additional charges apply before you buy your tickets to avoid surprises when paying!
Security
When buying tickets from any site, security is key. Viagogo ensures this with the FanProtect Guarantee. You’ll get a valid ticket, or money back if the event is cancelled and not rescheduled.
Plus, you get access to the Viagogo Trust & Safety Portal for 24/7 support. Plus, the site uses top safety measures like secure encryption and authentication protocols to keep your info safe. So, customers can be sure their purchase on Viagogo is secure.
Payment Security
Payment security is a huge factor when judging if Viagogo is a trusty website. Viagogo deals with payments on their own platform. They have many payment options, like PayPal, Visa, Mastercard, American Express, and bank transfer. All payments are encrypted with SSL and verified by Verisign. Plus, buyers have the option to buy tickets with secure checkout. Here, buyers must enter authentication details to secure their payment. This extra layer of security gives buyers peace of mind that their payments are safe and their personal info isn’t at risk.
Ticket Security
Ticket security is essential when choosing a ticketing provider. It is important for customers to ensure that the provider is legitimate and adheres to laws. They should also provide the highest level of security and be able to showcase their commitment to safety.
Viagogo takes its obligations seriously when it comes to security. It follows relevant laws, such as GDPR, in Europe. It offers secure protocols, processes and technologies to keep customer information safe during any transaction. Moreover, Viagogo leverages cutting-edge encryption technology (SSL) to protect personal details like credit card numbers or passwords. This ensures quick access to tickets and prevents unauthorized use.
Pros & Cons
Pros: Viagogo offers a large selection of tickets worldwide with guaranteed delivery. They also have safety measures, including secure payment methods. Plus, customers can find their desired events easily with the search engine on the website. Even virtual currency is accepted!
Cons: Viagogo has a costly markup policy. Plus, customer service issues like long wait times and unresponsive reps are reported. Lastly, third-party vendors like Viagogo may not always offer the same guarantees as official vendors. Plus, ticket prices may change.
Pros
Videogameca.us is a ticketing service that specializes in selling tickets for video game events. It offers tickets for popular gaming events such as the E3 Gaming Conference, PAX East Conference, and gaming tournaments.
Pros of using Videogameca.us include:
- Competitive Prices: Prices are competitive and discounts available for early bookings and group purchases.
- Easy Refunds: Refunds and exchanges are hassle-free and secure. Last minute cancellations are fully refunded.
- Variety of Events: Wide selection of gaming events to choose from. So, everyone can attend the desired event.
Cons
Using Viagogo can be risky. You may end up with invalid tickets, since they are resold, not bought directly from the vendor. Fake tickets can also be an issue. Viagogo charges high fees, sometimes up to 25% above face value. It can be hard to find customer service or contact numbers. All in all, convenience and accessibility come with risks.
Conclusion
Viagogo is a credible ticketing site. It gives people simple access to sports, music and more tickets. But, tickets on the website might be more costly than getting them from the event’s venue directly. Customers should study their ticket purchase agreements carefully to stay away from any extra charges.
To sum it up, Viagogo is great for those seeking hard-to-get or foreign tickets. Nevertheless, buyers should be aware when buying using the website.
FAQs about: Is Viagogo Legit
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Q: Is Viagogo a legitimate website?
A: Yes, Viagogo is a legitimate website that provides a secure online platform for customers to buy and sell tickets to live events.
Q: Is it safe to buy tickets on Viagogo?
A: Yes, Viagogo is a safe and secure platform which provides a buyer guarantee. This means that customers are protected and can purchase with confidence.
Q: Are there any hidden fees when purchasing tickets on Viagogo?
A: Viagogo is transparent when it comes to pricing and there are no hidden fees. All taxes, fees and delivery costs are included in the price you see.